A variety of resources are available to support VFC. Please check the following documents for assistance with common tasks and answers to frequent tasks and questions:


Contact Technical Support

If you cannot find an answer to your question from the above resources, please use the form below to request assistance. Please provide as much information as possible. This will allow us to offer the best advice:

When contacting technical support, please provide as much information as possible to assist us in understanding the problem and, if the issue relates to the operation of VFC, please attach a copy of your VFC log file.

VFC Technical requirements

VFC is designed for the VMware Workstation/Player virtualisation platform. Unlike some virtualisation solutions, this supports the widest range of virtual hardware and legacy operating systems from MS-DOS onwards.

VFC has the following technical requirements:

  • PC running Windows 7 SP1 or later *

  • 1024x768 display or better

  • Minimum 100MB free space

  • VMware Workstation/Player v12 or later †

  • Hardware meeting VMware minimum requirements:

    • 64-bit x86 Intel or AMD Processor from 2011 or later
    • 1.3GHz or faster core speed
    • 2GB RAM minimum/4GB RAM recommended
    • Admin permissions to install VFC and mount/unmount images
    • VFC Mount software (provided) or appropriate third-party mount tool
    • USB port (for dongle)

* It may also possible to run VFC on other UEFI based operating systems with an appropriate Microsoft Windows virtualisation / compatibility tool. We understand that this may work well but are unable to formally support this at this time.

† Please visit to download the free/evaluation version of VMware. On this page, VMware state that “The free version is available for non-commercial, personal and home use. We also encourage students and non-profit organizations to benefit from this offering.”